Expedited Parts Warranty, Refund and Return Policy
Expedited Parts offers a Limited Lifetime Warranty for US customers on Expedited Parts Truck & Passenger Vehicle Air Springs, Air Brake Parts and Wheel Seals.
We warranty our rolling lobe and convoluted air springs for three (3) years unlimited miles along with our cabin springs which are warrantied for one (1) year also unlimited miles. Our policy for our wheel seals is two (2) years on our superior seals and one (1) year for the regular seals. We also give a year of warranty on our passenger vehicle air springs. Expedited Parts is so confident that you will be 100% satisfied with your product that we offer a 30-Day Return Policy on unused and uninstalled products. Improper use or installation is not a manufacturer’s defect. The Expedited Parts Warranty is non-transferable.
Expedited Parts’ air suspension products are warranted to be free from defects in materials or workmanship for the warranty period from the date of purchase. Within this period, Expedited Parts will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacements will be made at no charge to the customer for parts, provided that the customer shall be responsible for any transportation and installation costs. This warranty does not apply to: (I) cosmetic damage, such as scratches, nicks and dents; (II) normal wear and tear, unless product damage has occurred due to a defect in materials or workmanship; (III) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (IV) damage caused by improper installation; (V) damage to a product that has been modified or altered without the written permission of Expedited Parts Inc.; or (VI) damage to a product that has been installed on a vehicle suspension that been modified or altered. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original warranty, depending upon which is longer.
THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESSED, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY BY JURISDICTION. IN NO EVENT SHALL EXPEDITED PARTS, INC. BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Expedited Parts retains the exclusive right to repair or replace (with a new or newly remanufactured replacement product) the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY. To obtain warranty replacement, contact the vendor from which you purchased your Expedited Parts product.
If purchased directly from Expedited Parts Inc. please email Expedited Parts Technical Support at firstname.lastname@example.org for shipping instructions and an RMA tracking number. Securely pack the product and a copy of the original sales receipt, which is required as the proof of purchase for warranty repairs. Write the RMA tracking number clearly on the outside of the package. Send the product, freight charges prepaid, to Expedited Parts Inc. Products purchased through online part stores and auctions (this does not apply to purchases made directly from Expedited Parts) are eligible for that vendor’s warranty coverage only and you must deal with that vendor for any and all warranty or return issues.
Expedited Parts requires an original or copy of the Expedited Parts sales receipt. Online auction confirmations are not accepted for warranty verification. In most cases your vendor will work with Expedited Parts to obtain an RMA number and arrange for shipping of your part to Expedited Parts. Expedited Parts will not replace missing components from any package purchased through an online or auction site other than directly from Expedited Parts.